Terms of Service - Bikarz

Effective date: September 3, 2026

These terms govern your use of Bikarz ("the App"), a rental fleet operations app operated by Teknikoz ("we", "us", "our"). By creating an account or using the App, you agree to them. If you do not agree, do not use the App.

1. Who may use the App

Bikarz is a business tool for rental operations staff. You may use it only on behalf of a rental business that has authorised you to do so, and only if you are old enough to enter a binding contract where you live. The App is not intended for consumers or for children.

2. Accounts and security

• Sign-in is handled through Firebase Authentication. Keep your credentials confidential.
• You are responsible for activity carried out under your account.
• Tell us promptly at support@bikarz.com if you believe your account has been used without your permission.
• Workspace owners control who may join a workspace and what each member may do. Removing a member ends their access.

3. Acceptable use

You agree not to:

• Use the App unlawfully, or to store data you have no right to store.
• Attempt to access another workspace's data, or to bypass authentication, permissions or usage limits.
• Interfere with, overload, probe or reverse engineer the App or the systems behind it.
• Resell or redistribute access to the App without our written agreement.
• Upload malicious code, or content that is unlawful or infringes someone else's rights.

4. Your data and your customers' data

Records you enter about your own customers (renters) remain yours. You decide what is collected and why; we host and process it so the App can work. You are responsible for having a lawful basis to collect and store that information, for telling your customers how you use it, and for responding to their requests about it.

We do not sell your data or your customers' data, and we do not share it with advertisers. How we handle information is set out in our Privacy Policy, which forms part of these terms.

5. Subscriptions, fees and taxes

• Paid plans are billed in advance for the period shown at the time of purchase, and renew automatically for further periods unless cancelled before the renewal date.
• The fees, billing period and any commission terms that apply are the ones displayed to you when you subscribe or when a change is accepted.
• Payments are processed by our payment provider. We do not store your full card details.
• Fees are exclusive of taxes unless stated otherwise. You are responsible for any taxes that apply to you.
• Cancelling stops the next renewal; access continues until the end of the period already paid for.
• Where a purchase is made through an app store, that store's own refund and cancellation rules apply to it.
• We may change prices for future periods. We will give reasonable notice, and the change takes effect at your next renewal.

Purchases made on iPhone or iPad

• Payment is charged to your Apple Account at confirmation of purchase.
• The subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period, and your account is charged for renewal within the 24 hours before the period ends, at the then-current price for your plan.
• Manage or cancel the subscription in your Apple Account settings (Settings → your name → Subscriptions). We cannot cancel or refund an Apple subscription on your behalf; refunds are handled by Apple at reportaproblem.apple.com.
• Deleting the App does not cancel a subscription. Cancel it where it was bought.

6. Updates to the App

The App receives updates, including over-the-air updates delivered while the App is installed. Updates may add, change or remove features. We may discontinue a feature where we have a reasonable need to, and will give notice where a change materially reduces what a paid plan provides.

7. Third-party services

The App relies on third-party services, including Google Cloud and Firebase for hosting and authentication, Capgo for app updates, and a payment provider for billing. Their availability is outside our control, and their own terms govern their services.

8. Intellectual property

The App, its software and its branding belong to us or our licensors. These terms grant you a limited, non-exclusive, non-transferable, revocable right to use the App for your rental business while your account is active. Nothing here transfers ownership of the App to you, or of your data to us.

9. Availability

We work to keep the App available and to protect the data in it, but we do not guarantee uninterrupted or error-free operation. Access may be interrupted for maintenance, updates, or reasons outside our control. Keep your own copies of records you are legally required to retain.

10. Disclaimers and liability

Except where the law does not allow it, the App is provided "as is" and "as available", without warranties of any kind. To the maximum extent permitted by the law that applies to you, we are not liable for indirect, incidental or consequential loss, or for lost profits, lost revenue, or lost or corrupted data. Where liability cannot be excluded, our total liability for any claim is limited to the amount you paid us for the App in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by negligence.

11. Indemnity

You agree to cover us against claims, losses and reasonable costs arising from your misuse of the App, your breach of these terms, or the data you choose to store in the App.

12. Suspension and termination

• You may stop using the App at any time, and may delete your account from inside it - see Account Deletion.
• We may suspend or end access where these terms are broken, where use puts the service or other users at risk, or where required by law. Where it is reasonable to do so, we will give notice and a chance to put things right first.
• On termination your right to use the App ends. Deletion of data follows the Privacy Policy.
• Sections that by their nature should survive - including fees already due, intellectual property, disclaimers, liability and indemnity - continue after termination.

13. Changes to these terms

We may update these terms. Material changes will be reflected by updating the effective date above, and where the change materially affects your rights we will give reasonable notice. Continuing to use the App after a change takes effect means you accept the updated terms.

14. Applicable law

The App is offered in more than one country, and these terms are written to apply generally rather than under the law of a single one. Nothing in them removes the protections of the mandatory consumer, contract or data-protection laws of the country you are in - where those laws conflict with these terms, those laws prevail for you, and the rest of these terms continue to apply.

If a separate written agreement between you and us names a governing law or a forum for disputes, that agreement takes precedence over this section. If any part of these terms is found unenforceable, the remainder stays in force.

15. Disputes

If something goes wrong, contact us first at support@bikarz.com. Most issues are resolved this way, and we ask that you give us a reasonable opportunity to do so before starting formal proceedings.

16. Contact us

Questions about these terms can be sent to: support@bikarz.com