Bikarz is a rental fleet operations app for motorbike and scooter rental shops, operated by Teknikoz Software Private Limited. This page is how to reach us if you need help.
Call +66 81 132 1724, or email support@bikarz.com. We answer email within one business day, Monday to Friday.
It helps us if you include the email address you sign in with, the name of your rental shop, and the app version - you will find the version at the bottom of the Profile screen.
Profile › Report a bug sends us the details of what you were doing along with your app and device version, which is usually faster than describing it by email.
Use Forgot password on the sign-in screen. If you were invited by your shop owner and never set a password, ask them to resend the invitation - invitations expire.
An owner needs to start a subscription before the workspace can be used again. Staff accounts cannot do this.
If you subscribed on an iPhone, the subscription is billed by Apple and is changed or cancelled in your Apple subscription settings: open the Settings app, tap your name, then Subscriptions. If you subscribed on the web or on Android, manage it from the Billing screen in the app.
You can delete your account from Profile inside the app, without contacting us. See Account Deletion for what is removed and what is kept.